#Consumer Complaints
UK Airlines Could Be Fined For Failing Passengers Under New Bill
A new law is set to change the way airlines operate in the UK.
Top Complaints Recently: Airline Dissatisfaction Is On The Rise
Most complaints are related to flight delays and cancelations.
Frontier Airlines Received The Most Complaints For 3rd Consecutive Year
66,700 customers complaints were filed against airlines in the United States in 2024, increasing by nearly 9% compared t...
The DOT’s Rules When It Comes To Complaining About An Airline
Complaining about an airline? How easy does the Department of Transport ruling help us, when In 2023, approximately 87,9...
New 'AirFAIR Act' Aims To Protect Travelers From Airline Price Hikes During Disasters
The bill aims to prohibit airlines from increasing ticket prices by more than 30%.
Fat Acceptance Association Slams Southwest Airlines For Silence On Plus-Size Passenger Inclusivity
The group’s executive director remarked that “now is the time” for the airline to “make flying even friendlier for fat p...
U.S. Department Of Transportation Teams Up With 15 States to Support Passenger Rights
The Biden Administration is turning to individual states for support.
Thai Airways Takes Passenger To Court For Complaining About Flight Diversion
Thailand has some of the world’s strictest defamation lawsuits, which Thai Airways uses to protect its reputation.
IndiGo Witnesses Surge In Complaints Following Online Check-In Confusion
The Indian government has also summoned all major carriers for a meeting following a rise in complaints.
Norwegian Consumer Council Issues Warning About Air Passenger Rights
Norwegian authorities are concerned about the impact of poor customer service on travellers, airlines and the Consumer C...
USDOT Wants To Raise Fines For Airline Violations Of Consumer Rights
The announcement follows the mass chaos surrounding the holidays.
Southwest’s Christmas Meltdown Will Now Be Scrutinised By The US Senate
The low-cost carrier will face the Committee on Commerce, Science, and Transportation to examine its operational challen...
United States Consumer Complaints Are 260% Above Pre-Pandemic Levels
Operational strains continue to lead to customer dissatisfaction.
The DOT Received A Single Compliment About Air Travel In June
