#customer experience
American Airlines' Chief Customer Officer Acknowledges "Solid" Demand For Premium Offerings
AA is set to overhaul its customer experience, with all 130,000 staff onboard to elevate the travel journey.
10 Things To Do On Long Airport Layovers
Here are ten ways to pass the time while waiting for the next leg of your journey.
Going Vegan For January? Why You Won’t Go Hungry With Emirates
After noting a 40% year-on-year increase in orders for plant-based meals, UAE-based Emirates is set to offer over 300 ve...
Exclusive: SITA APAC President Sumesh Patel Talks Customer Experience And Megatrends
The pandemic was a catalyst to accelerate new processing technologies, and SITA sees even more change on the horizon.
Malaysia Airlines Makes WiFi Free In All Classes
Free WiFi was rolled out to all passengers on November 1st, no strings attached.
Star Alliance Inaugurates New Lounge At Paris CDG
The 1,300 square meter space offers the ultimate French experience, with features including a wine bar, unique decor, an...
JetBlue Now Guarantees That Children 13 And Under Can Sit With An Adult
The New York-based carrier is the latest to scrap excess seat booking fees for families.
United Airlines Opens Its Biggest Airport Lounge Yet In Denver
The 35,000-square-foot Denver-inspired lounge spans across three floors and offers seating for up to 600 travelers.
Japan Airlines Has Become The Latest Carrier To Offer Caviar
The Miyazaki Prefecture-sourced 1983 Sushi Caviar will be available at JAL's Tokyo first class lounges through September...
American Airlines Opens A Brand New Admirals Club At Newark International Airport
The new lounge takes inspiration from local New Jersey culture and flora in its design, food, and drinks menus.
United Airlines Introduces New Amenity Kits For Transcontinental And Hawaii Flights
This summer, United Airlines is waging a battle against post-flight dull skin and bad breath in collaboration with Asutr...
Air Canada Adds New Food & Drink Options Among Other Cabin Enhancements
Premium eats and over 1,000 hours of in-flight entertainment - here's what Air Canada is offering its customers this Sum...
Singapore Airlines Decides Against Paper Meal Containers For Longer Flights
The carrier will not implement the sustainable packaging "for now" following negative feedback on its design and appeara...
Sofia Airport To Invest $83 Million In Infrastructure By 2025
SOF Connect has unveiled plans to redevelop and modernize Sofia International Airport over the next decade.
How Customers Benefit From Rolls-Royce’s TotalCare Engine Coverage Program
The TotalCare program offers multiple engine management plans.
Expanded Offering: SWISS Launches New Zurich Non-Schengen Lounge
The freshly renovated lounge will offer space for up to 160 premium passengers to relax before boarding.
London Luton Airport Launches Teddy Tag Scheme To Reunite Kids With Lost Toys
London Luton Airport continues providing award-winning customer service with a plan to help passengers by tagging childr...
easyJet To Expand Rollout Of WiFi Based Streaming IFE Service
135 of easyJet's Airbus A320 fleet have been equipped with AirFi's in-flight entertainment system.
Air Canada Is Expecting To Transport 2 Million Passengers Over The Holidays
With the hectic travel period soon upon us, Air Canada has some tips for travelers to minimize travel stress.
Not Just Ukuleles: A Look At Southwest Airlines' Other Musical Endeavors
Music is a core value of Southwest Airlines.