#customer satisfaction
American Airlines Creates New Customer Experience Advisory Board
Ahead of the busiest summer yet, American is changing up customer service at the top level.
Fat Acceptance Association Slams Southwest Airlines For Silence On Plus-Size Passenger Inclusivity
The group’s executive director remarked that “now is the time” for the airline to “make flying even friendlier for fat p...
Frontier Airlines Received More Complaints Than Any Other US Carrier In 2023
The ultra-low-cost carrier garnered twice as many complaints as its closest competitor.
Pole Position: Indianapolis Named The Best Medium-Sized US Airport For Customer Satisfaction
The airport topped the list for the sixth time as customers enjoyed new food and beverage options and comfortable facili...
LATAM Brasil Sees Significant Reduction In Consumer Complaints
LATAM Brasil reduced is consumer complaints by 50% in the first trimester of 2023.
Indianapolis Tops Its Class In The JD Power 2022 North America Airport Satisfaction Study
Indianapolis International Airport has received the award for the fifth time.
Highest Customer Satisfaction Rate in Brazil: Azul Stays On Top
Azul continues to provide excellent customer service and retains the #1 spot in Brazil.
Southwest Ranks Highest For Customer Satisfaction In North America
