#customer-service
Singapore Airlines Staff Earn Praise for Recovering Passenger’s Ring Before Landing
A team of cabin crew from Singapore Airlines (SQ) has drawn widespread praise after going to extraordinary lengths to re...
American Airlines Agent Tells Passenger to Have More Kids for God
American Airlines (AA) faces scrutiny over a reported customer service incident at Dallas/Fort Worth International Airpo...
Air India forms panel to improve customer service, aircraft conditions
Days after the Tata Group took over Air India, a 40-member committee has been formed to improve the airline’s customer s...
American Airlines Quietly Tightens 24 Hour Refund Policy
United Airlines Lets 777 and 787 Attendants Use Hidden Crew Bunks on Long Haul Flights
American Airlines Canceled the Flight, Then Its Entire System Went Down
Russia Pumps Millions Into MC-21 Production as Aeroflot Awaits 198 New Jets
PAN-PAN Explained: The Pilot Emergency Call That Isn’t a MAYDAY
